CBIZ Innkeepers Insurance on COVID-19

March 17, 2020

The health and safety of our customers and team members remains our top priority as we navigate the evolving COVID-19 global health challenge. We are closely monitoring the impact of COVID-19 and will continue to watch this situation closely, taking guidance from the Centers for Disease Control (CDC), WHO and local authorities.

Business Continuity

CBIZ Innkeepers Insurance Program is taking action to minimize the risk to our employees and disruption to our customers. We recognize that this is a rapidly changing situation and have contingency plans in place to prevent any disruption of our services, including the ability to conduct business with a remote work staff. You can rest assured that we will continue to provide our customers best-in-class service and support your insurance needs going forward.

Never before have we experienced such a significant interruption of both our businesses and our everyday lives. For service-related questions regarding your current Innkeepers Insurance Policy, please contact your CBIZ service team at 800.488.1135 or Innkeepers@cbiz.com. 

CBIZ Is Here For You

With respect to you, your employees and your guests’ health and safety, the most effective practices are based on common sense. Frequently updated information on the virus and recommended health and safety practices are available from the Centers for Disease Control and Prevention (CDC).

We recognize that these are extraordinary times for all in the travel and hospitality industries, and we remain deeply committed to you. Know that we are positioned to provide uninterrupted service regardless of the severity of the pandemic. By leveraging the scale of CBIZ for efficiency and excellence in operations, we intend to be available regardless of the severity of the pandemic.

About CBIZ Insurance Services, Inc.

CBIZ Innkeepers Insurance Program, a division of CBIZ Insurance Services, Inc., is the largest insurer of innkeeper businesses in the United States. As part of one of the country’s largest publicly-owned property and casualty insurance brokers, our customers receive the resources of a national broker and the personal attention of a local office. You can count on CBIZ – with 5,000 associates in over 100 offices nationwide – as your trusted advisors committed to your success. Follow CBIZ Innkeepers Insurance Program on Facebook. Visit us at Innkeepers.cbiz.com.


Rob Kaelin

President, CBIZ National Programs Division

Contact Us

By Mail - P.O. Box 676  |  Frederick, MD 21705

Phone - 800.488.1135  |  240.405.1400
Fax: 240.405.1450

Claims - 855.945.5221  | 
Fax: 816.897.0726 | Claims@cbiz.com

 8 a.m. - 5 p.m. CST, Monday - Friday       

 After normal business hours,  please call 888-847-8600

Office Hours - 8:30 a.m. - 5 p.m. EST,

Monday - Friday


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